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I wrote to Patreon and they said, "To get this sorted out, it would be best for them to reach out to us directly. They can do so by visiting our support page and clicking the 'Submit a Request' button in the top right corner.
This way, we can walk them through some troubleshooting steps and ensure they can successfully upgrade."
If any of you are facing this you can contact them here: https://support.patreon.com/hc/en-us