Hi Denshi,⚡
We mail monthly benefits through the postal systems to members around the world, but unfortunately none are perfect! We're finally ready with a way for you to make claims for damaged or nondelivered membership benefits, described below.
tl;dr - if your benefits are still missing after 2 months, we'll send you a replacement. If something's damaged, send us a picture and some details and we'll send you a replacement as soon as possible. Please use the Google Form linked below to make a claim!
Patreon Nondelivered Benefits Policy
Patreon membership benefits that have been sent but not delivered after 2 months are eligible for a replacement claim. The 2 month period allows for occasional delays and recovery of lost mail across international mail services. Multiple or repeated claims of nondelivery for an address will be subject to a staff-conducted investigation and resolution process, which may entail but are not limited to physical address verification, proof of missing mail claims filed with the recipient’s postal service, or a partial refund for that month.
For example - replacement claims for January’s mailers will be accepted when March’s mailers are sent out. Because mailers are sent in the first weeks after the month’s end - this means that replacement claims for January’s mailers are only taken in and after April.
Patreon Damaged Benefits Policy
Patreon membership benefits that have been damaged in transit are eligible for claims for immediate replacement. Claims must attach picture proof of damage so that staff may determine whether process changes are warranted.
All claims can be submitted via the following Google Forms link - https://docs.google.com/forms/d/e/1FAIpQLSdrVHYC5xxUfYIxShGMWGiVzpbdbAOAzxL4TP61eb6ivswwWg/viewform?usp=dialog