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The tech support guy has escalated the issue to another support member so for now I have to wait.This is what they told me:Since the issue persists, I've sent your request to a member of my team who specializes in this kind of issue. They'll review it carefully, and get back to you as soon as possible. In the meantime, if there's any additional information that you think would be helpful for us to know, please forward it along by replying to this email. (We're able to troubleshoot faster if we have all relevant info in the same email chain.) If there is anything else you need, don’t hesitate to reach out. Kind regards,Joseph