Hello everyone! Recently, I noticed people weren’t happy with the way some tiers of our Patreon were described and executed. I want to right these wrongs, because it wasn’t right that our poor wording and clumsy execution caused people to feel tricked. To summarize: some of you ended up pledging and receiving rewards that weren't what you were expecting.
To make amends, I’ll allow any Jacknjellify supporter who felt dissatisfied with a past charge, to request a no-questions-asked refund. If you felt that the content you received through Patreon or YouTube Membership didn’t match the amount you paid for, this is our way of balancing that mismatch out.
Here's the link to that form, if that's you: https://docs.google.com/forms/d/e/1FAIpQLSe0sAaCf2Eb8FMV1pezChY39qKvjdmZtEPlrxFPZmonapgyvg/viewform
Also, there are still a few outstanding "relevant recommended character" names that, despite appearing in the credits, have yet to be featured in a “relevant” way. We guarantee they will still show up in a future Jacknjellify video. We will also fulfill the handful of remaining voice requests within the next month. Still, for either of those rewards, if you feel like it's taking too long for them to appear, you can request a refund for them! Either way, we'll still be fulfilling them.
Also! As you may have noticed, this Patreon page has not charged anyone's pledges since May 2021. When season 4 came to an end (putting Jacknjellify on hiatus) we paused the Patreon indefinitely, and we had plans to revise its structure if it ever came back. In that time, we've decided to simplify the Patreon to only one tier, with no rewards.
As of now, you are free to donate as little or as much as you like, (or none at all, since BFDI will always be free), but we won’t be able to offer perks anymore. Due to how Patreon works, many of you will have leftover pledges for tiers that are now gone, so please adjust your pledges accordingly!
Thank you for your generosity in supporting us, and apologies again for all the confusion surrounding Patreon tiers and their rewards. If you have any questions, leave them in the comments on this post. See you next video!
-Cary Huang